Inform. Improve. Inspire.

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Living Reports

Midas Living Reports enable you to monitor, evaluate and improve customer experience leading to better organisational performance. As a platform, it is able to collate and analyse quantitative and qualitative information from a range of sources. This empowers stakeholders across the organisation to collaborate through a highly visual and dynamic e-reporting interface.

Living Reports:

  • Are a highly visual and dynamic e-reporting interface for data dissemination
  • Provide custom access levels for staff and management for easy identification of insights and issues
  • Create understanding across your organisation about what’s important to customers
  • Enable collaboration to find interventions and innovations; and
  • Create a virtuous cycle of service improvement

1. Collect & codify data

from internal and external sources.

2. Publish actionable insights.

Easy to understand insights empowering staff to implement individual improvements or share with colleagues.

3. Collaboration.

Supports the sharing and discussion of insights.

4. Trial interventions.

Enables the trial of various interventions to identify the most effective and efficient approach.

5. Implement.

Captures the events relating to implementation of the best fit intervention.

6. Monitor & evaluate.

Continually monitor, evaluate and manage intended & unintended consequences to realise the benefits of the intervention.

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Awards & Associations

About Midas

The reason we are in business is to make you our customer successful. Because we’re small and nimble, we can help you to turn your customer experience vision into a reality in a very short time. We’re open and transparent in the way we operate and love an opportunity to sink our teeth into a new challenge. We are a Wellington based team who value a low stress, fun and healthy work environment. Contact Midas to find out just how easily we can make a great customer experience a part of your business strategy.


Key Contacts

Jack Laurenson

Technical Support

Rumi Shivaz

Business Development

Navishka Jayasinghe

Product Management

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