DON’T JUST COLLECT CUSTOMER FEEDBACK - EMPOWER YOUR TEAM TO UNDERSTAND IT

Living Reports make it fast and easy to understand your data and take action

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With Midas Living Reports you can:

  • Drill down into the detail without ever losing sight of the big picture.
  • Quickly compare data across regions, departments and business units to see which areas are doing well and which areas need support.
  • Change metrics and timeframes on the fly for dynamic comparisons to identify trends and patterns.
  • Provide custom access levels for staff and management so everyone can take ownership of their  performance and quickly identify areas of success and improvement.

As a result you will:

  • Be able to make decisions based on real data, not just gut feeling and guess work.
  • Improve understanding across your organisation about what’s really important to your customers.
  • Create a customer-focused culture of self-improvement within your team.
  • Empower your team members to identify opportunities and find their own solutions.
  • Reduce the time required to identify and solve problems for customers.
  • Nip issues in the bud, before they have a chance to become real problems.

The Special Sauce: Free-text Processing

It’s not enough to know what your customers think of you on a scale of one to ten – you need to know why. What sets Midas apart is our unique ability to process free-text. Our Living Reports can analyse and present the text content in your data to help you identify trends in what customers are saying, eliminate anomalies and get to the heart of the issues that matter most to them. The volume of text feedback is growing rapidly and not just from formal surveys but also from complaints, unsolicited feedback and social media. Midas helps you stay one step ahead with insights into the heart of your customers’ responses.

Microsoft Power BI

Struggling to set up Dashboards using Power BI ? Our experts can help!

Microsoft Power BI is a brilliant toolset that makes it easy to visualize and analyse a wide array of data. However, like any tool, the real value comes from knowing how to use it.

Setting up Power BI with your data and displaying it in a meaningful way isn’t easy and many firms struggle to make the most of its vast potential.

Now there’s an easier way.

Our Power BI specialists can take care of the setup for you, leaving you and your team free to keep doing what you do best.

Knowing how to set it up is one thing, but knowing what to set up is another. From our wealth of experience in data visualization we can provide the right advice on how best to set up your dashboards to get the most value from your data.

It doesn’t end there! We can also provide advanced visualisations which help to seperate signals from noise to clearly see the effects of your interventions.

To design and build a high-value dashboard, you need to be passionate about three things; Software, Statistics and Data Visualisation. You also need to find a balance between beauty and function. Building dashboards is an artful science, and one that we are passionate about perfecting.

Get the most of out of your team, get the most out of Power BI: choose Midas Infomedia’s data visualisation expertise.

Our Power BI services include:

  • Advice on how to get the most out of your data
  • Technical setup including dashboard design and data integration
  • Training for you and your team
  • Ongoing support for users and administrators
  • High-end, custom visualisations and reporting.

Talk to us today about how we can help you with Microsoft Power BI.

Midas helps you build a continuous cycle of improvement

framework cycle
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1. Collect feedback

from customers and other sources to feed into Midas Living Reports.

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2. Display data

enabling staff to analyse and understand the feedback quickly and easily.

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3. Collaborate

with colleagues, sharing insights and discussing possible improvements.

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4. Test changes

to identify the most effective and efficient solution to solve a problem.

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5. Implement solutions

proven to be effective by the testing process.

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6. Monitor & evaluate

the results to measure the benefits and drive continuous improvement.

Our Clients Are

Businesses

who are customer-focused with a desire to empower their team members and make the most of their data through constant improvement.

NGOs

with a heart for the people they serve, a desire to be better, and a need for tools that prove their success to auditors and funding providers.

Government

departments and SOEs with a responsibility to manage resources and ensure the organisations they fund are delivering on their
commitments.

Awards & Associations

We exist to help the good become great, to help the brilliant become the best.

For some companies, mere survival is the measure of their success. Others are content to be good at what they do, nothing more. But a small percentage at the tip of the arrow don’t settle for mediocrity but insist on striving for greatness in everything they do. This is who we are, and this is who we work with.

We are privileged to serve some amazing organisations who are always honing their product, always looking to provide the best possible service for their clients. For these companies, continuous improvement is in their DNA.

Our clients challenge our thinking and are willing to be challenged by us in turn. It is by sharpening and honing each other that we can do our best work.

Our joy and satisfaction comes from seeing staff empowered and enabled to make change in their organization with the full support of their leadership team. We believe that harnessing the collective intelligence of your own team is far more important than relying on outside experts.

By working together, the good become great and the brilliant become the best.

About Midas

The reason we are in business is to make you, our customer, successful. We pride ourselves on being agile and nimble, which enables us to help you turn your customer experience vision into a reality in a very short time. We’re open and transparent in the way we operate and love an opportunity to sink our teeth into a new challenge. We are a Wellington based team with an international client base and we value a low stress, fun and healthy work environment. Contact Midas today to find out just how easily we can make a great customer experience a part of your business strategy.

 

Key Contacts


Jack Laurenson

Technical Consultant


Rumi Shivaz

Managing Director


Navishka Jayasinghe

Product Manager


Vankat Salagrama

Technical Consultant


Liz Smith

Finance/Admin Manager

Book a free consultation today

If you’d like to learn a little more about how Midas can help you find a new level of success, please complete the form below. We’ll get back to you promptly to answer any questions and arrange a suitable time to give you a free, no obligation demonstration of Midas Living Reports.
During this meeting, we will share stories about how our expertise and technology add value to our customers CX journey. We hope you will come away inspired to empower your team with a desire to gather and use customer feedback to create a culture change and service improvement.
It costs nothing to have an initial meeting, all you need to do is give us a call or fill out this form. Look forward to having a conversation with you.

Phone +64 4 385 6670

Street Address: Level 2, 50 Manners Street, Wellington, New Zealand

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