DON’T JUST COLLECT CUSTOMER FEEDBACK - EMPOWER YOUR TEAM TO UNDERSTAND IT

Living Reports make it fast and easy to understand your data and take action

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With Midas Living Reports you can:

  • Drill down into the detail without ever losing sight of the big picture.
  • Quickly compare data across regions, departments and business units to see which areas are doing well and which areas need support.
  • Change metrics and timeframes on the fly for dynamic comparisons to identify trends and patterns.
  • Provide custom access levels for staff and management so everyone can take ownership of their  performance and quickly identify areas of success and improvement.

As a result you will:

  • Be able to make decisions based on real data, not just gut feeling and guess work.
  • Improve understanding across your organisation about what’s really important to your customers.
  • Create a customer-focused culture of self-improvement within your team.
  • Empower your team members to identify opportunities and find their own solutions.
  • Reduce the time required to identify and solve problems for customers.
  • Nip issues in the bud, before they have a chance to become real problems.

The Special Sauce: Free-text Processing

It’s not enough to know what your customers think of you on a scale of one to ten – you need to know why. What sets Midas apart is our unique ability to process free-text. Our Living Reports can analyse and present the text content in your data to help you identify trends in what customers are saying, eliminate anomalies and get to the heart of the issues that matter most to them. The volume of text feedback is growing rapidly and not just from formal surveys but also from complaints, unsolicited feedback and social media. Midas helps you stay one step ahead with insights into the heart of your customers’ responses.

Midas helps you build a continuous cycle of improvement

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1. Collect feedback

from customers and other sources to feed into Midas Living Reports.

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2. Display data

enabling staff to analyse and understand the feedback quickly and easily.

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3. Collaborate

with colleagues, sharing insights and discussing possible improvements.

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4. Test changes

to identify the most effective and efficient solution to solve a problem.

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5. Implement solutions

proven to be effective by the testing process.

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6. Monitor & evaluate

the results to measure the benefits and drive continuous improvement.

Our Clients Are

Businesses

who are customer-focused with a desire to empower their team members and make the most of their data through constant improvement.

NGOs

with a heart for the people they serve, a desire to be better, and a need for tools that prove their success to auditors and funding providers.

Government

departments and SOEs with a responsibility to manage resources and ensure the organisations they fund are delivering on their
commitments.

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About Midas

The reason we are in business is to make you, our customer, successful. We pride ourselves on being agile and nimble, which enables us to help you turn your customer experience vision into a reality in a very short time. We’re open and transparent in the way we operate and love an opportunity to sink our teeth into a new challenge. We are a Wellington based team with an international client base and we value a low stress, fun and healthy work environment. Contact Midas today to find out just how easily we can make a great customer experience a part of your business strategy.

 

Key Contacts


Jack Laurenson

Technical Support


Rumi Shivaz

Business Development


Navishka Jayasinghe

Product Management

Book a free consultation today

If you’d like to learn a little more about how Midas can help you find a new level of success, please complete the form below. We’ll get back to you promptly to answer any questions and arrange a suitable time to give you a free, no obligation demonstration of Midas Living Reports.

During this meeting, we will share stories about how our expertise and technology add value to our customers CX journey. We hope you will come away inspired to empower your team with a desire to gather and use customer feedback to create a culture change and service improvement.

It costs nothing to have an initial meeting, all you need to do is fill out this form. Look forward to having a conversation with you.

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